Privacy Policy

CarsonBot is operated by Tech Guys Fix Marketing, LLC (“CarsonBot,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.carsonbot.com (the “Site”) or use the CarsonBot platform (the “Service”).

1. Information We Collect

We collect information in two ways: information you provide to us voluntarily, and information collected automatically when you use the Site or Service.

Information you provide:

• Account information: name, email address, and password when you register
• Business information: workspace name, team member details, and settings you configure
• Billing information: processed securely by our payment providers; we do not store full payment card numbers
• Content you create: conversational flows, messages, templates, and configurations
• Communications: messages you send to our support team
• Phone number: if you opt in to receive text messages from us

Information collected automatically:

• Log data: IP address, browser type and version, pages visited, time and date of visit, and time spent on pages
• Device data: device type, operating system, and unique device identifiers
• Usage data: features used, actions taken, and interactions with the Service
• Cookies and similar technologies, as described in Section 7

2. End-User Data Processed on Behalf of Our Customers

CarsonBot customers use the Service to build conversational flows that collect information from their own website visitors and callers (“End Users”) — for example names, email addresses, phone numbers, appointment details, and responses to qualifying questions. For this data, our customer is the data controller and we act as a data processor: we store and process End-User data solely to provide the Service to that customer and never use it for our own marketing. End Users with questions about how their information is handled should contact the business whose chat, phone, or booking flow they interacted with.

3. How We Use Your Information

• Provide, operate, maintain, and improve the Service
• Create and manage your account and workspaces
• Process subscriptions and payments
• Send transactional communications such as account notices, booking confirmations, and reminders
• Respond to support requests
• Monitor usage, diagnose problems, and protect against fraud, abuse, and security threats
• Comply with legal obligations

4. SMS/Text Messaging

If you provide your mobile phone number and opt in to receive text messages from CarsonBot, the following terms apply:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third party.
• Message frequency varies based on your interaction with the Service (for example, appointment confirmations and reminders).
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at [email protected].

5. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers that help us operate the Service — including cloud hosting and database providers, payment processors, email delivery services, and communication providers — under contracts that limit their use of your information to providing services to us
• Integrations you connect: if you connect third-party services to your workspace (such as a calendar, CRM, payment, or messaging provider), we share data with those services as needed to perform the integration you configured
• Legal requirements: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of CarsonBot, our users, or others
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where retention is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Site is used. You can manage cookie preferences through your browser settings and, where applicable, through the cookie consent banner on the Site. Disabling certain cookies may limit functionality of the Service.

8. Security

We use commercially reasonable technical and organizational safeguards to protect personal information, including encryption of data in transit, encryption of stored credentials and API keys, and role-based access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing
• Receive a portable copy of your personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.

10. International Transfers

We are based in the United States and process information on servers that may be located outside your state or country. Where required, we rely on appropriate safeguards for international transfers of personal information.

11. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

12. Third-Party Links

The Site and Service may contain links to third-party websites and services that have their own privacy policies. We are not responsible for the privacy practices of third parties, and this Privacy Policy does not apply after you leave the Site.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date and, for material changes, notify you via email or through the Service.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact Tech Guys Fix Marketing, LLC at [email protected].